Yes! A nice eulogy to the CEO of McDonalds, who rather than being lionized for inventing something from scratch like Facebook, Microsoft, or Berkshire, focused on the idea of incremental improvement and succeeded wildly.
The company was already clearly dominant in its industry when he took over as CEO almost a decade ago, but truth is it has lost its way. The restaurants’ service and cleanliness was spotty and expansion – opening new outlets – had become such a focus that quality was slipping. Skinner, who only got the CEO job because his two immediate predecessors died suddenly, slammed on the brakes and turned the company’s attention to quality.
I wish someone would do this in the film industry.
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